GENERAL:

>> Do you actually make this work?

Yes ~ we make absolutely everything that you see on our web sites. Contois Reynolds is a two-person glass studio which has been operating for over forty years, first in rural West Virginia and now in Spokane WA. Every artwork that leaves our studio is carefully handmade from start to finish, with the careful attention to fine craftsmanship and design quality that marks our glass as truly unique.

>> Do you create your own designs?

Yes ~ all of our designs are completely original and are © Contois Reynolds. Our design style incorporates a dynamic use of detailed line, organic shape and harmonious color that results in our unusually flowing imagery. As avid absorbers of eclectic ideas, we especially enjoy incorporating the universal symbols of human culture into our artworks.

>> Where do you get your ideas?

Some people think artists receive signals from an alien mothership, but (in our case at least!) all our designs come from our own life experience ~ we do not purchase or copy designs from any source.

>> How is the work shipped?

We carefully pack each order and then send our suncatchers via the US Postal Service.

>> Are there any shipping costs?

For suncatchers the total is based on the number of items you order.
For example, the first two items have a total shipping cost of $7 ; the next 2 items (3 & 4) add another $5, so the total for the 4 items is $12 (or only $3 per suncatcher). There are no additional shipping charges after the 6th item.

>> We are buying this item as a gift and would like it shipped directly to our friend ~ can you ship it to them for us?

We will send it wherever you prefer. Indicate the person's name and shipping address when you place your order, and we'll see to it that they get your gift directly. We'll even include a short message of your wording.

>> What happens if one of your items were to be damaged during shipping to us?
 
We GUARANTEE safe shipping. We pack everything extremely well, so if anything happens to it in transit, you are in NO way liable. Just notify us immediately of the damage, and we will begin the process of making you a replacement.

>> FULFILLMENT TIME:  Once we place an order, how long does it take before you will ship it?

That pretty much depends on the shipping distance and how many orders are in front of you. Under most circumstances, from the point of your order to the point where the item is in your hands, it will generally take a suncatcher 6 to 9 days.

>> Are the suncatchers easy to hang?

Hanging a suncatcher couldn't be easier! (We include the simple instructions).

Each suncatcher comes with a length of fishline that is already attached to a tiny loop which is soldered into a joint. You can then tie the loose end of the fishline onto a tiny nail tacked above the window, or tie it to the curtain rod, or attach it to a suction cup.

We recommend that you tie the suncatcher selection to the nail or curtain rod, however if you have vinyl windows or cannot hammer a nail, then it may be necessary to use a suction cup. If you must use a suction cup, you should smear just a little clear silicon adhesive on the back, then let it dry for an hour. You can find small inexpensive tubes of silicon adhesive at any discount or hardware store.

>> Are the suncatchers available in colors other than what you have indicated?

We are happy to make you any design in any color ~ just let us know your preferences. See a suncatcher custom color example.

>> Do the suncatchers also have a full guarantee?

Your satisfaction is guaranteed ~ if any suncatcher arrives damaged, or is not what you expected, we will exchange it or refund your money without hesitation.

>> I need a quantity of suncatchers to give as gifts to our club members ~ is there a discount for multiples?

We can offer a few of our most popular suncatcher designs at a reduced price, for orders of 8 or more ~ go to our [Quantity Orders] page for more information.